Support

Anchor & Almanac — questions, fixes, and how things work.

Email: info@nextfrontierbuilders.com

Replies usually within a day. Be specific about what you tried and what happened — screenshots help.

Getting started

I just installed the app. Where do I begin?

Onboarding walks you through the family name, doctrinal tradition, and your first kid. After that, the Curriculum tab is the second stop — bring in your first curriculum by photographing the table of contents page (the AI parses it) or building from scratch. Assign it to one or more kids and you'll see lessons start showing up on Today.

How do I add more kids?

Kids tab → tap the + button.

Can two kids do the same curriculum at different paces?

Yes. Assign the same curriculum to both. Each kid gets their own progress tracking.

Subscription

How do I start a free trial?

Settings → Subscription → Subscribe. Pick monthly ($12.99) or annual ($99). You get 14 days free; cancel anytime before then in iOS Settings → Your Apple ID → Subscriptions.

How do I cancel?

iOS Settings → Your Apple ID → Subscriptions → Anchor & Almanac → Cancel Subscription. We don't see your card or have a "delete account" — uninstalling the app removes everything locally.

How do I get a refund?

Refunds are handled by Apple at reportaproblem.apple.com. We can't issue them ourselves.

Family Sharing?

Yes. Both subscription tiers are family-shareable through Apple's standard Family Sharing.

AI features

The AI tutor / devotional / brain dump says "AI proxy not configured."

That's a development-only message that shouldn't appear in App Store builds. If you see it, email us — something's wrong with that build.

I asked the AI tutor something and the answer was wrong.

It happens. The AI is supplemental, not a replacement for parent involvement. Verify anything important before treating it as fact. If you find a consistent pattern of bad answers in one area, email us — we can tune the prompts.

How does the AI know my doctrinal tradition?

You set it in Settings → Worldview. The AI tutor, devotional generator, and catechism coach all read that setting and frame their answers accordingly.

Does the AI store what I asked?

No. Each request goes through our server to Anthropic, gets a reply, and is not stored. See Privacy Policy for the full story.

Curriculum

The photo OCR misread my curriculum.

Try a clearer, well-lit, flat shot of just the table-of-contents page. After the AI parses, you can edit every lesson before saving — fix typos there and save.

Can I import a PDF instead?

Yes. Curriculum → Add → pick PDF from Files. Works the same way (extract text, AI parses, you review and save).

Memory work

How does the algorithm decide when to show a card?

It's SM-2 (spaced repetition). Mark a card "Good" or "Easy" and the next review pushes out further. Mark "Again" and it comes back tomorrow. Mark "Hard" and the interval shrinks. The app handles the timing for you.

The audio prompts aren't working.

Tap the speaker icon in the Memory work toolbar. First time you enable it, iOS may ask for permission. If audio is off, iOS Settings → Anchor & Almanac → make sure Microphone and Speech Recognition are allowed (audio prompts don't need them, but the same permissions panel is where you'd see if Apple disabled audio for the app).

Brain dump

How do I make voice dump work?

Plan tab or Today tab → Brain dump → tap "Talk it out" button. First time, you'll get a microphone permission prompt and a speech recognition permission prompt. Tap Allow on both. After that, single tap starts recording, single tap stops.

My dump produced no items.

Be more specific. Mention dates ("Friday", "March 15", "tomorrow"), kid names, and what action you'd take ("schedule field trip" not just "field trip"). The AI is conservative on purpose; it'd rather extract nothing than fabricate items.

Reports

Will this satisfy my state's homeschool requirements?

The reports are for your own records and to make portfolio review easier. Check your state's specific requirements for what to file with the local education agency. We can't legally guarantee state compliance.

Where do the hours come from?

From the "Time spent" field you optionally fill in on each completed lesson. If you never fill it in, the report shows lesson counts but no hours.

Trouble

The app crashed or froze.

Force-quit (swipe up and flick away), reopen. If it happens repeatedly, email us with: which screen you were on, what you tapped, and your iOS version.

Data disappeared after an update.

SwiftData generally migrates automatically; if you see this email immediately. Your data is local — if backed up via iCloud Backup, Apple can sometimes restore it.

I want to delete everything and start over.

Uninstall the app. All local data goes with it. No server records exist to delete.